Allergy Policy
At Luminous Skin by Jaira, the safety and well-being of our customers are of utmost importance. We understand that allergies can be a serious concern for many individuals. This allergy policy outlines our commitment to transparency, safety, and customer support regarding potential allergens in our skincare products, including cleansers, moisturizers, toners, eye creams, and serums.
Ingredient Transparency
- Detailed Ingredient Lists: Each product page on our website includes a comprehensive list of ingredients. We encourage customers to review these lists carefully before making a purchase.
- Common Allergens: We identify common allergens, such as nuts, gluten, dairy, and fragrance, in our product descriptions. If a product contains any of these allergens, it will be clearly indicated.
Product Testing and Safety
- Rigorous Testing: All our products undergo extensive testing to ensure they are safe for use. This includes dermatological testing and assessments for potential allergens.
- Patch Testing: We recommend that customers perform a patch test before using any new skincare product, especially if they have known allergies or sensitive skin. Apply a small amount of the product to a discreet area of skin and wait 24-48 hours to check for any adverse reactions.
Customer Support for Allergies
- Consultation Service: Our customer service team is available to answer any questions regarding product ingredients and potential allergens. Please reach out to us via email at [email protected]Â
- Personalized Recommendations: If you have specific allergy concerns, our team can provide personalized product recommendations that best suit your needs.
Returns and Exchanges Due to Allergic Reactions
- Return Policy: If you experience an allergic reaction to one of our products, please discontinue use immediately and contact our customer service team. We accept returns for products that cause allergic reactions within 7 (seven) days of purchase.
- Exchange Policy: We will gladly exchange the product for an alternative that may be more suitable for your skin type and concerns.
- Documentation: For our records and to improve our products, we may request information about the reaction, including photos and details about the symptoms experienced.
Continual Improvement
- Feedback Loop: We are committed to continually improving our products and processes. Customer feedback regarding allergies is taken seriously and helps us refine our formulations.
- Allergy Research: We stay informed about the latest research and developments in allergy prevention and skin safety, integrating this knowledge into our product development and safety protocols.
Disclaimer
- Individual Responsibility: While we strive to provide accurate and comprehensive information, individual allergies and sensitivities can vary. Customers are responsible for reviewing ingredient lists and conducting patch tests to ensure products are safe for their use.
- Medical Advice: This policy is not intended to replace professional medical advice. If you have specific health concerns or severe allergies, please consult with a healthcare professional before using any new skincare products.
Thank you for choosing Luminous Skin by Jaira. Your safety and satisfaction are our top priorities. We are dedicated to providing you with transparent information and effective skincare solutions that enhance your natural beauty.
