Store Policy
Welcome to Luminous Skin by Jaira! Our goal is to provide you with high-quality skincare products that enhance your natural beauty. This store policy outlines the terms and conditions for purchasing, shipping, returns, and customer service to ensure a smooth and satisfying shopping experience.
Product Quality and Safety
- All our products are formulated with high-quality ingredients and are tested for safety and efficacy.
- We adhere to all relevant regulations and standards in the skincare industry.
- Product descriptions include detailed information about ingredients, usage instructions, and potential allergens. Please review these carefully before purchase.
Ordering and Payment
- Order Process: Orders can be placed through our website, which offers a secure and user-friendly shopping experience.
- Payment Methods: We accept major credit cards, PayPal, and other secure payment methods. All payments must be completed at the time of purchase.
- Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this information and contact us immediately if there are any discrepancies.
Shipping and Delivery
- Shipping Options: We offer standard and expedited shipping options. Shipping fees and delivery times vary based on the selected option and destination.
- Processing Time: Orders are processed within 1-2 business days. During peak times or holidays, processing may take longer.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
- International Shipping: We ship internationally, but please note that customs fees, import duties, and other charges may apply. These are the responsibility of the customer.
Returns and Exchanges
- Return Policy: We accept returns for unopened and unused products within 30 days of purchase. To initiate a return, please contact our customer service team with your order number and reason for return.
- Exchange Policy: If you receive a damaged or defective product, we will gladly exchange it. Please contact us within 7 days of receiving the item.
- Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned product.
- Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns for used products, sale items, or gift cards.
Customer Service
- Contact Information: Our customer service team is available to assist you with any questions or concerns. You can reach us via email at [email protected].
- Response Time: We strive to respond to all inquiries within 24 hours during business days.
- Feedback: We value your feedback and encourage you to share your experiences with our products and services. Your input helps us improve and serve you better.
Privacy and Security
- Privacy Policy: We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and safeguard your personal information.
- Data Security: Our website uses SSL encryption to protect your personal and payment information. We do not store credit card details on our servers.
Terms of Service
- Acceptance of Terms: By using our website and purchasing our products, you agree to our terms and conditions.
- Changes to Policy: We reserve the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of these changes.
Thank you for choosing Luminous Skin by Jaira. We look forward to helping you achieve radiant, healthy skin!
